Policies

PRIVACY POLICY

Fig Tree & Co. collects and stores the information you enter while visiting our website or choose to give us in any other way. The information we gather from you allows us to be in touch with you, improve your shopping experience, provide answers to your requests and better our website. We will never sell or share your information with any other company or individual. We collect it solely for the purpose of communicating with you and of enhancing your experience with us. By visiting www.figtreequilts.com, you are accepting the practices described in this privacy policy. As our website grows and we take advantage of changes to technologies, our policies will continue to change. We hope that you will refer to this page often to stay current with our most up to date privacy policy practices.

SHIPPING

Your pattern & fabric order will ship out within 2-3 business days from the date of your purchase. All of our patterns are almost always available and ready to ship but if any items are out of stock, someone from our office will contact you to discuss an alternate shipping date.

We ship all of our orders via USPS Priority Mail or UPS depending on the size of the order in order to ensure that you receive the lowest possible shipping rate. You can choose which shipping method you prefer. Most smaller or pattern orders will ship via USPS Priority Mail and we need you to know that the USPS does not currently offer shipment tracking options. We cannot be responsible for shipments lost by the postal service but will try to do everything to rectify any lost shipment issues.

International Customers: We ship all international orders via Global Priority USPS exclusively. As required by law, we complete all Customs forms according to the regulations provided by the United States Postal Service.  Depending on your country's Customs policy, you may or may not owe duty and/or taxes on your purchase. If you would like to know in advance the amount of duty or tax you may owe on your package, we suggest you contact your country's Customs Department. It is your responsibility to pay the duties and/or taxes assessed on your purchase; we are not responsible for, nor will we reimburse you for any of these charges.

SECURITY

Your online credit card transactions are secure with www.figtreeandcompany.com. We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone. Please do not send credit card information to us via email as email communications are not encrypted. 

You can shop at figtreequilts.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

RETURN POLICY

We do not accept any returns except due to damage or error. If you are ever unsatisfied with any of our products, please feel free to call us and we will make every effort to resolve the problem.

** If your order ever has missing or incorrect items, please email us at the email address below & we will immediately rectify the mistake.**

CREDIT CARDS

We accept Mastercard and Visa credit cards.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Fig Tree & Company. The collective work includes works that are licensed to Fig Tree & Company. Copyright 2004-1012, Fig Tree & Company ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Fig Tree & Company or purchasing Fig Tree & Company products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Fig Tree & Company or to purchase Fig Tree & Company products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Fig Tree & Company. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of Fig Tree & Company used in the site are trademarks or registered trademarks of Fig Tree & Company.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Fig Tree & Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Fig Tree & Company does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Fig Tree & Company does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 

LIMITATION OF LIABILITY

Fig Tree & Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Fig Tree & Company has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

TYPOGRAPHICAL ERRORS

In the event that a Fig Tree & Company product is mistakenly listed at an incorrect price, Fig Tree & Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Fig Tree & Company reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Fig Tree & Company shall issue a credit to your credit card account in the amount of the incorrect price.

TERMS OF TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Fig Tree & Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. 

NOTICE

Fig Tree & Company may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Fig Tree & Company.

MISCELLANEOUS

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Fig Tree & Company products) shall be in the state or federal courts located in Alameda County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Fig Tree & Company products) must be commenced within one (1) year after the claim or cause of action arises. Fig Tree & Company’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Fig Tree & Company may assign its rights and duties under this Agreement to any party at any time without notice to you.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Fig Tree & Company or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

PARTICIPATION DISCLAIMER

Fig Tree & Company does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Fig Tree & Company is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Fig Tree & Company reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Fig Tree & Company in its sole discretion.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Fig Tree & Company, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, Fig Tree & Company may link to sites operated by third parties. However, even if the third party is affiliated with Fig Tree & Company, Fig Tree & Company has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Fig Tree & Company. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Fig Tree & Company seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

BACKORDERS

Orders containing any products that are on back-order/pre-order will be shipped out as soon as the back-ordered/pre-ordered items are in stock.  We will not separate your order into multiple shipments.  If you'd like to receive in-stock items sooner, please place two separate orders:  one for in-stock items & one for back-ordered items.  The majority of the time, a product's detail page will notify you if an item is on back-order.  In some cases there may not be notification.  If this occurs, we will email you about the back-ordered item(s) after your order is placed.

IMPORTANT

We reserve the right to refuse any order for any reason and to block future access to customers who mis-use this site or for any other reason. This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Fig Tree & Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Fig Tree & Company does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Sarah Jane Studios does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Fig Tree & Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Fig Tree & Company has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

WHAT IS AN APO ADDRESS OR AN FPO ADDRESS?

APO stands for "Army Post Office," and is associated with US Army or Air Force installations.

HOW DO I ENTER AN APO OR FPO ADDRESS? 

When you come to the Shipping and billing page, please follow these steps when entering an APO or FPO address:

Enter the recipient's full name and address in the relevant fields.
Enter "APO" or "FPO" in the City field.
If the recipient is stationed in the Americas please select "AA" from the “State/Province” drop-down menu.
If the recipient is stationed in Europe, Canada, Africa, or the Middle East please select "AE" from the State/Province drop-down menu.
If the recipient is stationed in Asia or the Pacific please select "AP" from the State/Province drop-down menu.
Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.

IF YOU HAVE ANY OTHER QUESTIONS OR CONCERNS, PLEASE CONTACT US:

By EMAIL:

This email address is being protected from spambots. You need JavaScript enabled to view it. 

 [studio]
This email address is being protected from spambots. You need JavaScript enabled to view it. [production]
This email address is being protected from spambots. You need JavaScript enabled to view it. [office]
BY PHONE OR FAX: 
(yes it is the same number) 
510.632.5358


By MAIL:
 FIG TREE & COMPANY, 
P.O. Box 901, 
San Leandro, CA 94577